| Providing and distributing products and services to you. |
To perform our contract with you or to take steps at your request before entering into a contract. |
| To register you and set you up as a new customer and to send you important information about our business relationship with you, such as our terms of business. |
To perform our contract with you. |
| Preventing and detecting fraud against you or us. |
For our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging for you and/or us. |
| Conducting checks to identify our customers and verify their identity, as well as carrying out other activities necessary to comply with professional, legal and regulatory obligations that apply to our business and as issued by our professional regulatory, e.g. under health and safety laws or rules, monitoring the safety of our products, carrying out prevention and investigatory activities, declarations or audits. |
To comply with our legal and regulatory obligations For our legitimate interests or those of a third party. |
| Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies. |
To comply with our legal and regulatory obligations. |
| Customer service. |
To effectively perform our contract with you For our legitimate interests i.e. to make sure we can deliver the best service to you and respond to you when you need us. |
| To conduct research and development. |
For our legitimate interests i.e. to make sure we can continuously develop and deliver the best products for our customers’ needs. |
| Ensuring business policies and standard operating procedures are adhered to. |
For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you. |
| Operational reasons, such as improving efficiency, training and quality control. |
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you. |
| Ensuring the confidentiality of commercially sensitive information. |
For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations. |
| Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measures. |
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price. |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. |
For our legitimate interests i.e. to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. |
| Preventing unauthorised access and modifications to systems. |
For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for you and/or us To comply with our legal and regulatory obligations. |
| Ensuring safe working practices, staff administration and assessments. |
To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you. |
| To respond to legal requests from administrative or judicial authorities, in accordance with applicable laws. |
To comply with our legal and regulatory obligations. |
| Marketing our services and those of selected third parties to: —existing and former customers; —those who have previously expressed an interest in our services; —those with whom we have had no previous dealings, where that person has opted-in to any direct marketing activities. |
For our legitimate interests or those of a third party, i.e. to promote our business and services to existing and former customers In certain circumstances where you have given your consent. |
